Last Updated: [11/12/2025]

This Refund & Dispute Resolution Policy explains how trades, disagreements, and problem cases are handled on Giventek.
Because Giventek is a barter-based marketplace, where users exchange goods or services directly without payment, traditional refunds do not apply.
However, we are committed to providing guidance, fairness, and safety for all users.

1. Understanding Barter Transactions on Giventek

Giventek enables users to:

List items or services
Negotiate directly with other users
Exchange goods or services by mutual agreement

Giventek is not a buyer, seller, or intermediary and does not hold items, inspect goods, or verify the value of trades.

All swaps are peer-to-peer agreements, meaning both parties are responsible for ensuring the exchange is fair and satisfactory.

2. No Monetary Refunds

Since trades on Giventek involve no cash payments, the following applies:

Giventek cannot issue refunds, because no payment is processed through our platform.
Giventek has no control over the items exchanged or their condition.
Users are encouraged to carefully inspect listings, communicate clearly, and agree to terms before proceeding with a swap.

3. User Responsibility Before Completing a Trade

To reduce disputes, users are encouraged to:

Ask for clear photos or videos
Request accurate descriptions
Verify item condition
Agree on trade location and timing
Discuss expectations before meeting
Use Giventek’s chat system for all negotiation

Once both parties agree to the swap, they assume responsibility for ensuring the trade is fair.

4. Dispute Resolution Between Users

If a disagreement occurs after a swap, users should:

Communicate with each other respectfully to understand the issue
Attempt a mutual resolution (e.g., reversing the trade or renegotiating).
Provide photos or evidence if necessary

Giventek encourages users to resolve disagreements independently whenever possible.

5. When Giventek May Step In

Giventek may assist in resolving disputes when:

There is clear evidence of fraud
A user consistently misrepresents items
There are repeated reports against the same user
Safety concerns are raised
A user violates Giventek’s Terms & Conditions

In such cases, Giventek may:

Investigate the issue
Request evidence (screenshots, photos, messages)
Issue warnings
Remove listings
Temporarily suspend accounts
Permanently ban accounts involved in serious violations

Note:
Giventek does not force users to reverse trades but may guide both parties toward a fair outcome.

6. Issues Giventek Cannot Resolve

Giventek cannot:

Retrieve items
Compensate users for lost or damaged goods
Enforce trade agreements
Mediate disputes that occurred off-platform without evidence
Guarantee the quality or value of items

Users participate in swaps at their own discretion.

7. Reporting a Problem

If you encounter a serious issue such as:

Fraud
Misrepresentation
Abuse or harassment
Unsafe behavior
Refusal to uphold an agreed exchange

You can report it to our safety team.

Email: safety@giventek.com
Include:

Your username
The other party’s username
Trade details
Screenshots or evidence
A brief explanation of the issue

Our team will review your report within 24–72 hours.

8. Safety Recommendations

To reduce disputes, we recommend:

Meeting in safe, public locations
Inspecting items before exchanging
Avoiding high-risk or prohibited items
Keeping communication inside Giventek’s chat
Trusting your instincts—if something seems off, cancel the trade

9. Policy Updates

Giventek may update this policy at any time to improve user protection. The “Last Updated” date above will reflect changes.
Continued use of the platform means you accept any updates.